f88b Privacy Policy
At f88b, your privacy is a priority. This policy explains exactly what personal data we collect, why we collect it, how it is stored securely, and the rights you hold as a user of Bangladesh's trusted online casino platform.
How f88b Protects Your Privacy
A quick overview of the six core privacy principles that guide every data decision we make at f88b.
SSL-Encrypted Storage
All personal data collected by f88b is stored behind 256-bit SSL encryption. Your registration details, KYC documents, and financial records are secured at rest and in transit at all times.
No Data Selling
f88b does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate the platform and improve your experience.
Minimal Data Collection
We only collect the data that is strictly necessary for account registration, KYC compliance, payment processing, and fraud prevention. We do not collect data beyond these defined purposes.
Your Rights, Respected
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team. We acknowledge and process all data rights requests within 30 days.
Controlled Third-Party Access
Where data is shared with third-party partners — such as payment processors bKash, Nagad, and Rocket, or game technology providers — it is shared only under strict data processing agreements.
Defined Retention Periods
f88b retains personal data only for as long as is necessary for its stated purpose or as required by applicable law. Upon expiry of the retention period, data is securely deleted or anonymised.
- 1. Who We Are
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Legal Basis for Processing
- 5. Cookies & Tracking
- 6. Third-Party Sharing
- 7. International Transfers
- 8. Data Retention
- 9. Security Measures
- 10. Your Rights
- 11. Children's Privacy
- 12. Policy Amendments
- 13. Contact Us
1 Who We Are
f88b is an online casino and sports betting platform operating at f88b.asia, designed and optimised specifically for players based in Bangladesh. The platform provides access to casino games, live dealer tables, slot games, crash games, and cricket sports betting markets, all denominated in Bangladeshi Taka (BDT / ৳).
For the purposes of this Privacy Policy, f88b is the data controller responsible for the personal information collected through the Platform. As data controller, we determine the purposes and means by which your personal data is processed.
Our support team is reachable 24 hours a day, 7 days a week via live chat at f88b.asia or by email at [email protected]. All support is conducted in English by agents familiar with the needs of Bangladeshi players.
This Policy applies to all personal data collected through the f88b website, including data submitted during registration, KYC verification, payment processing, gameplay, and any communication with our support team. It does not apply to third-party websites or services that may be linked to or from the Platform, over which f88b has no control.
2 Data We Collect
f88b collects personal data through several channels in the course of providing its services. The categories of data we collect are described below:
2.1 Registration Data
When you create an f88b account, we collect the information you provide during the registration process, including your full legal name, date of birth, gender, country of residence, residential address, mobile telephone number, and email address. This data is necessary to establish your account and verify your eligibility to use the Platform.
2.2 Identity Verification (KYC) Data
In order to comply with our Know Your Customer (KYC) obligations and to process withdrawal requests, we collect copies of government-issued identity documents (National ID Card, passport, or driving licence), proof of address documentation (utility bills or bank statements), and payment method verification screenshots. These documents are used solely for identity and age verification purposes.
2.3 Financial Transaction Data
We collect records of all deposit and withdrawal transactions conducted through your account, including transaction amounts, timestamps, payment method identifiers (e.g., bKash account number, Nagad account number), and transaction reference numbers. We do not store full payment credentials such as bank card numbers or mobile banking PINs.
2.4 Gameplay & Betting Data
We maintain logs of your betting and gaming activity on the Platform, including games played, bet amounts, game outcomes, win and loss records, session durations, and responsible gaming tool usage. This data is used for account management, dispute resolution, and improving our services.
2.5 Technical & Device Data
When you access the Platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, time zone, and referring URL. This data helps us optimise the Platform for mobile users — particularly those using Android devices on networks common in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities.
2.6 Communications Data
If you contact our support team via live chat or email, we retain a record of the conversation including your name, account details shared during the interaction, the nature of your query, and the resolution provided. These records are retained for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, DOB, email, mobile, address | Account creation, eligibility verification |
| KYC Documents | NID, passport, proof of address | Identity & age verification, AML compliance |
| Financial Data | Transaction history, payment method IDs | Payment processing, fraud prevention |
| Gameplay Data | Bet history, game logs, session records | Account management, dispute resolution |
| Technical Data | IP address, device type, browser | Platform optimisation, security monitoring |
| Communications Data | Chat transcripts, email correspondence | Support quality, dispute evidence |
3 How We Use Your Data
f88b uses the personal data it collects for the following specific purposes. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent:
- Account Management: To create, maintain, and manage your f88b account, including processing login sessions, updating account preferences, and managing responsible gaming settings such as deposit limits and self-exclusion periods.
- Identity & Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in accordance with our KYC obligations, thereby ensuring the safety and integrity of the Platform for all users.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Financial transaction data is shared with the relevant payment processor solely for the purpose of completing your requested transaction.
- Fraud & Security Monitoring: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, unauthorised account access, and other prohibited activities as defined in our Terms & Conditions.
- Platform Improvement: To analyse aggregated usage patterns and technical data in order to improve the performance, stability, and user experience of the f88b Platform, particularly for mobile users in Bangladesh.
- Customer Support: To identify your account and access relevant account history when you contact our support team, enabling us to resolve your query efficiently.
- Legal Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities and retaining records as required by law.
- Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer responsible gaming tools including cooling-off periods and self-exclusion at your request.
- Promotional Communications: Where you have opted in to receive marketing communications, to send you relevant promotional offers, bonus notifications, and seasonal promotions (for example, BPL cricket season bonuses or Eid special offers). You may opt out of promotional communications at any time by contacting [email protected].
4 Legal Basis for Processing
f88b processes your personal data on the following legal bases, depending on the nature of the processing activity:
- Contractual Necessity: Processing that is necessary to fulfil our contractual obligations to you — including account creation, payment processing, and customer support — is carried out on the basis that it is necessary for the performance of our agreement with you as set out in our Terms & Conditions.
- Legal Obligation: Processing that is necessary to comply with a legal obligation applicable to f88b, including KYC identity verification, anti-money laundering (AML) record-keeping, and responding to lawful requests from authorities.
- Legitimate Interests: Processing carried out for the purposes of fraud prevention, platform security monitoring, and improving our services, where such processing is necessary for f88b's legitimate business interests and does not override your fundamental privacy rights.
- Consent: Processing carried out for optional purposes such as sending promotional and marketing communications, where we have obtained your prior explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
5 Cookies & Tracking Technologies
f88b uses cookies and similar tracking technologies to ensure the Platform functions correctly and to improve your experience. Cookies are small text files stored on your device by your browser when you visit a website. They do not contain executable code and cannot carry viruses or access other files on your device.
Essential Cookies: These cookies are strictly necessary for the Platform to function. They enable features such as your login session, security token management, and remembering your preferred language and display settings. Essential cookies cannot be disabled without affecting the basic functionality of the Platform.
Analytics Cookies: f88b uses analytics cookies to collect aggregated, anonymised data about how users navigate the Platform — including which pages are visited most frequently, how long sessions last, and what device types are most commonly used. This data helps us optimise the Platform for mobile users in Bangladesh. No personally identifiable information is contained in analytics cookie data.
Security Cookies: We use security cookies to detect and prevent fraudulent activity, including cookies that help identify whether multiple accounts are being operated from the same device or IP address.
Managing Cookies: You can control and delete cookies through your browser settings at any time. Please note that disabling certain categories of cookies — particularly essential cookies — may impair your ability to log in, make deposits, or use other core features of the f88b Platform. The specific method for managing cookies varies by browser; consult your browser's help documentation for detailed instructions.
By continuing to use the f88b Platform after being presented with this Privacy Policy, you consent to our use of cookies as described in this section.
6 Third-Party Data Sharing
f88b may share your personal data with the following categories of third parties, subject to strict contractual data protection obligations in each case:
- Payment Processors: Your financial transaction data is shared with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) solely to process deposit and withdrawal transactions you have initiated. f88b does not store your full mobile banking credentials.
- Game Technology Providers: Our casino games are supplied by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as a session token and game result logs) necessary to operate their games on the f88b Platform. They do not receive your full personal profile.
- Identity Verification Services: We may use third-party KYC verification service providers to assist in the review of identity documents submitted during account verification. These providers operate under binding confidentiality and data processing agreements.
- Fraud Prevention & Security Services: We share technical data — including IP addresses and device fingerprints — with fraud detection and cybersecurity service providers to protect the integrity of the Platform and its users.
- Legal Authorities: f88b may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or binding regulatory direction. We will notify you of such disclosure where we are legally permitted to do so.
All third-party data processors engaged by f88b are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they are providing to f88b.
7 International Data Transfers
f88b's platform infrastructure and some of its third-party service providers may be located in countries outside Bangladesh. As a result, your personal data may be transferred to and processed in countries other than Bangladesh in the course of providing our services to you.
Where your personal data is transferred internationally, f88b takes appropriate steps to ensure that such transfers are conducted securely and that the recipient jurisdiction or organisation provides an adequate level of protection for your personal data. These steps may include:
- Entering into contractual data transfer agreements with recipient organisations that impose data protection standards equivalent to those applied by f88b.
- Ensuring that international transfers to game technology providers are governed by the data protection provisions within our platform licensing agreements.
- Conducting due diligence on the data security practices of all international recipients of personal data before commencing any transfer.
By using the f88b Platform and providing your personal data, you acknowledge that your data may be transferred internationally as described in this section.
8 Data Retention
f88b retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following retention periods apply to the main categories of personal data we hold:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation / AML compliance |
| KYC identity documents | Duration of account + 5 years after closure | Legal obligation / fraud prevention |
| Financial transaction records | 7 years from transaction date | Legal obligation / tax / AML |
| Gameplay & betting history | Duration of account + 3 years after closure | Dispute resolution / responsible gaming |
| Support communications | 3 years from date of interaction | Quality assurance / dispute evidence |
| Technical / device data | 13 months from collection date | Security monitoring / fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for statistical and analytical purposes.
Where you request deletion of your personal data before the end of the applicable retention period, we will comply with your request to the extent permitted by law. Where a legal obligation requires us to retain certain data beyond the date of your deletion request, we will inform you of this and restrict further processing of the relevant data to storage only.
9 Security Measures
f88b implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the f88b Platform is encrypted using industry-standard 256-bit SSL/TLS encryption. This applies to login sessions, deposit and withdrawal requests, KYC document uploads, and all other data exchanges.
- Encrypted Data at Rest: Personal data and KYC documents stored in our databases are encrypted at rest. Even in the unlikely event of a physical breach of our storage infrastructure, your data cannot be read without the decryption keys.
- Access Controls: Access to personal data within f88b's systems is restricted on a strict need-to-know basis. Only authorised employees and contractors with a legitimate operational need may access personal data, and all access is logged and audited.
- Two-Factor Authentication: f88b recommends and supports two-factor authentication (2FA) for all user accounts. Enabling 2FA significantly reduces the risk of unauthorised account access even if your password is compromised.
- Fraud Detection Systems: Our automated fraud detection systems monitor all account activity in real time for patterns consistent with unauthorised access, account takeover, bonus abuse, or financial fraud. Suspicious activity triggers immediate review by our security team.
- Regular Security Reviews: f88b conducts regular internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in our platform infrastructure.
In the event of a data security incident that affects your personal data, f88b will notify affected users promptly and take all necessary steps to contain the incident, investigate its cause, and prevent recurrence.
10 Your Data Rights
As a user of the f88b Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat at f88b.asia or by emailing [email protected]. We will acknowledge your request within 5 business days and provide a full response within 30 days.
- Right of Access: You have the right to request a copy of all personal data that f88b holds about you, together with information about how it is used and with whom it is shared. This is sometimes referred to as a Subject Access Request (SAR).
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your f88b account settings.
- Right to Erasure: You have the right to request that f88b delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to our legal retention obligations as described in Section 8.
- Right to Restriction of Processing: You have the right to request that f88b restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where processing is unlawful but you prefer restriction over deletion.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
f88b does not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive. In such cases, we reserve the right to charge a reasonable administrative fee or decline to act on the request, having informed you of our decision and reasons.
11 Children's Privacy
f88b employs mandatory age verification as part of the account registration process. All users are required to confirm that they are 21 years of age or older at the point of registration, and to provide government-issued identity documentation confirming their date of birth during the KYC verification process before any withdrawal can be processed.
If f88b becomes aware that personal data has been collected from a user who is under the age of 21 — whether through a registration error, falsified documentation, or any other means — we will take immediate action to:
- Suspend the relevant account pending investigation.
- Delete all personal data associated with the underage user as promptly as is technically feasible.
- Refund any net deposits made by the underage user in accordance with our underage gambling procedure.
- Report the incident to our compliance team for review and any necessary follow-up action.
If you are a parent or guardian and you believe that your child has registered on the f88b Platform or provided us with personal data without your knowledge or consent, please contact us immediately at [email protected]. We will investigate promptly and take all necessary corrective action.
f88b also strongly encourages parents and guardians to make use of internet filtering and parental control tools to prevent minors from accessing online gambling platforms. For guidance on responsible gambling and underage access prevention, please visit our Responsible Gaming page.
12 Policy Amendments
f88b reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to updates in applicable law, changes in the services we provide, enhancements to our data security practices, or the addition of new payment methods or game providers to the Platform.
When material changes are made to this Policy, f88b will notify registered users through one or more of the following channels:
- A prominent notice displayed on the f88b homepage and/or account dashboard for a period of at least 14 days following the amendment.
- A notification sent to the email address registered on your account.
- An in-account notification visible upon your next login to the Platform.
The "Last Updated" date at the top of this page reflects the date on which the most recent revision was made. We encourage you to review this Policy periodically to stay informed of how f88b protects your personal data.
Your continued use of the f88b Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with any amendment, you must cease using the Platform and may request the closure of your account and deletion of your personal data by contacting [email protected].
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which f88b processes your personal data, please contact our dedicated support team using the details below. We are available 24 hours a day, 7 days a week, 365 days a year.
- Live Chat: Available directly on f88b.asia — average response time 2–5 minutes.
- Email: [email protected] — responses within 24 hours.
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).
- Languages Supported: English.
When submitting a data rights request or a privacy-related complaint, please include your registered account username and email address, a clear description of your request or concern, and any supporting information that may help us locate your account records and process your request efficiently.
f88b aims to resolve all privacy-related queries at first contact where possible. If your concern cannot be resolved through our support team, you may escalate your complaint in writing to our dedicated privacy team by emailing [email protected] with the subject line "Privacy Complaint — Escalation". We will provide a full written response to escalated privacy complaints within 10 business days.
Your Privacy is Safe with f88b
Now that you understand how we protect your data, explore everything f88b has to offer — from live cricket betting to top-rated slot games and casino tables, all built for Bangladeshi players.
Questions about your data? Visit our FAQ page or read our Responsible Gaming guide.